Terms and Conditions

I. OWNERSHIP OF THE PORTAL

PARQUES REUNIDOS SERVICIOS CENTRALES, S.A. (hereinafter, "PARQUES REUNIDOS") with address at c/ Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain, and C.I.F. A-84.885.441. Registered in the Mercantile Registry of Madrid in Volume 23.506, Folio 58, page M- 421.702, is the owner of the portal www.telefericobenalmadena.com, (hereinafter, the "Portal") and makes it available to Internet users, in order to provide information about the products and offers of PARQUES REUNIDOS and its subsidiaries (hereinafter, "GRUPO PARQUES REUNIDOS"), as well as to allow the provision of various services for the purchase of tickets and season passes through the Portal or any other type of products through the Portal and, where appropriate, make available to users various competitions, games, surveys, etc.. etc. of the PARQUES REUNIDOS GROUP.

Without prejudice to the foregoing, the contracting of the different products and services offered through this Portal will be carried out by LEISURE PARKS, S.A., a company of GRUPO PARQUES REUNIDOS which operates through the Portal and is the owner of the management of the Benalmádena Cable Car (hereinafter, the "Cable Car") and, therefore, responsible for the sale and/or management of all products and/or services related to the Cable Car, and whose identification and contact details are as follows:

  • LEISURE PARKS, S.A., with address at c/ Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain and C.I.F. A79496394.
  • Customer Service: 952 577 773.
  • You can also contact Customer Service at the following email address: selwo@selwo.es.

II. GENERAL TERMS AND CONDITIONS

These general contracting conditions shall expressly regulate the relations arising between GRUPO PARQUES REUNIDOS and the Users who contract the provision of the services or products offered through the Portal (hereinafter, the "General Contracting Conditions").

These General Terms and Conditions have been drawn up in accordance with the provisions of Law 34/2002, of 11 July, on information society services and electronic commerce, Law 7/1998, of 13 April, on General Terms and Conditions, Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 6/2020, of 11 November, regulating certain aspects of electronic trust services and any other applicable legal provisions.

These General Terms and Conditions are accessible at any time in the online purchase section of the Portal and can be printed and stored by the User.

1. INFORMATION PRIOR TO CONTRACTING

The purpose of these General Contracting Conditions is to regulate the general conditions for the provision of the services offered by GRUPO PARQUES REUNIDOS through the Portal, and in particular, of the services that GRUPO PARQUES REUNIDOS currently provides and which are the object of contracting with the Users, the service of sale of certain types of tickets and season passes for the leisure parks managed by GRUPO PARQUES REUNIDOS as well as, where appropriate, other products offered through the Portal.

The products and services offered by GRUPO PARQUES REUNIDOS may be contracted by any users residing in Spain or in another Member State of the European Union or of the European Economic Area and by those users who, residing in a State not belonging to the European Union or to the European Economic Area, are subject to Spanish legislation.

The service of sale of tickets and season passes of GRUPO PARQUES REUNIDOS as well as any other products offered through the Portal, is of an onerous nature, and the price of each product (including taxes) in euros, as well as the applicable promotions and discounts, will be those determined at all times on the Portal. At the time of purchase, the total price will be indicated on the Portal, with a breakdown, if applicable, of the increases or discounts/promotions applied, the costs which, where applicable, are charged to the User and other additional costs for accessory services or the use of different means of payment. Access to the information contained in the Portal is not subject to any payment.

The User understands that the information contained in the Portal, the general information on the catalogue of products, as well as the other products or services offered on the Portal and the General Conditions of Contract and completion of the contract, are sufficient and sufficient for the exclusion of error in the formation of consent.

1.1 Formalities

In order to proceed to the use of the different purchase services offered on the Portal, the User must follow all the indications and instructions given at each moment of the purchase process on the screens used for this purpose, filling in the information required by the forms set out on the Portal, which will imply the prior reading, understanding and acceptance of all the General Contracting Conditions and particular conditions set out therein, so that the User declares to know and accept these procedures as necessary to access the products and services offered in the PURCHASE section of the Portal.

The rights and obligations of the User, both during the acquisition of the products and services and once acquired, are also subject to the provisions of these General Conditions of Contract, the general conditions of use of the Portal and the corresponding Special Conditions of Contract, as well as the Rules of Operation.

The User will formalise his purchase by completing all the phases established in the section on PURCHASE and sending it telematically. These General Conditions of Contract, with, where appropriate, their corresponding Special Conditions of Contract, will become part of the contract with the User at the time of express acceptance by the same, manifested through the completion and submission of the purchase data entered in the section of PURCHASE.

Access to the Portal and the use of any of the Portal's services implies the acceptance by the User, without reservations of any kind, of each and every one of the General Conditions of Use of the Portal as well as the General Contracting Conditions and, where applicable, the Specific Contracting Conditions which, made available to the User prior to the formalisation of their purchase, govern the purchase of tickets or season passes and/or any other products and services offered through the Portal at any given time.

The User declares to have the necessary legal capacity to be bound by these General Contracting Conditions, as well as to use and, where appropriate, contract through the Portal, in accordance with the Particular Contracting Conditions that may be applicable in each case. With respect to all of them, the User declares to know, understand and accept them in their entirety. The use of the products purchased by the User, either for own consumption or for third parties, will be carried out under the responsibility of the User.

1.2 Documentation and language

These General Terms and Conditions are accessible at any time in the online section of the PARQUES REUNIDOS Portal and can be printed and stored by the User.

In the case of the purchase of tickets, once the purchase process is completed, the User will receive an email within twenty-four (24) hours, or the legal period applicable at that time, with a receipt of the purchase (the "Ticket") and with a unique bar code that will serve as an entry ticket to the leisure park. If printed, the Ticket may not be manipulated or damaged, as this would result in its automatic cancellation.

Unless expressly stated otherwise in the Special Conditions of Contract, the ticket purchased through the Portal for a specific date will be valid only for that date.

In the case of the purchase of season passes or any other products and/or services offered through the Portal other than the purchase of tickets, the User will also receive, within the following twenty-four (24) hours or the legal period applicable at that time, by e-mail the purchase receipt (also referred to as a "Ticket"). Likewise, the Portal will inform you of the Particular Conditions of Contract of the aforementioned products or services prior to contracting them.

With the issuance of the Ticket, all the requirements for the provision of the invoice replacement document are understood to be fulfilled, in accordance with Royal Decree 1619/2012, of 30 November, which approves the Regulation governing all invoicing obligations.

Once the purchase process made available through the Portal has been completed and the corresponding Ticket has been obtained, no changes or refunds will be admitted, except in the cases expressly set out in the Specific Contracting Conditions and/or provided for in the applicable regulations, and the User may contact the reservations department: selwo@selwo.es.

These General Terms and Conditions are written in Spanish and the purchase process will be carried out in the aforementioned language.

1.3 Technical means

The Portal will make available to the User all technical means necessary to identify and correct errors in the introduction of their data in the different forms that will appear on the screen during the purchase process.

1.4 Modification of the General Terms and Conditions of Business

These are the General Contracting Conditions in force since the date of their last update (indicated at the end of this document). GRUPO PARQUES REUNIDOS reserves the right to modify at any time, in accordance with the requirements of good faith, balance and transparency, these General Contracting Conditions or, where appropriate, the Specific Contracting Conditions, which may be applicable, as well as any other general or specific conditions, regulations of use or notices that may be applicable, in which case they shall come into force from their publication and shall be applicable exclusively to users who access the Portal after the aforementioned date. For clarification purposes, in the event that the present General Contracting Conditions are modified, in strict observance of the regulations applicable to the protection of consumers and users, GRUPO PARQUES REUNIDOS will respect the commitments and agreements acquired with users before the aforementioned modification took place, which are applicable.

In any case, before contracting products or services, you can always consult the General Conditions of Contract and, where appropriate, the Special Conditions of Contract that may be applicable. It also reserves the right to modify at any time the presentation, configuration and location of the Portal, as well as the contents and conditions required to use them.

1.5 Returns and exchanges. Right of withdrawal

Unless expressly stated in the Particular Conditions of Contract of the product or service purchased, no changes or refunds will be accepted for those products that have a specific date, or a specific period, for their enjoyment, in accordance with the provisions of Article 103.l) of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

In other words, the right of withdrawal does not apply to this type of product due to the nature of the product.

1.6 Price and means of payment

The Price of the products selected by the User is reflected prior to purchase and includes taxes.

The price is shown at the time prior to purchase and once the User has added all the products you wish to purchase. It includes all applicable taxes.

The payment methods supported by the Portal are bank card, Amazon Pay and PayPal.

PARQUES REUNIDOS guarantees that it has appropriate measures in place and that these comply with the security standards that current technology allows, such as the Verisign system. Access to transactional services and those that include the capture of personal data is carried out in a secure environment using the SSL (Secure Socket Layer) protocol with high security encryption of 128 bits. The secure server establishes a connection so that the information is transmitted encrypted. This ensures that the content transmitted is only intelligible to the "client" computer and the PARQUES REUNIDOS server. The User can check that he/she is in a secure environment if a closed padlock appears in the status bar of his/her browser. The security guarantee of the PARQUES REUNIDOS servers is backed by a certificate issued by the company VeriSign. This certificate guarantees that the client is communicating his data to a server of PARQUES REUNIDOS and not to a third party trying to impersonate it.

PARQUES REUNIDOS, in its commitment to the prevention of fraud, will collaborate both with the payment platforms used for the purchase of products through the Portal and with the competent authorities, providing information on any transaction that may be necessary, always in compliance with the legal requirements in force.

1.7 Incorporation of the Particular Conditions of Contract and the Park's Operating Regulations

The purchase and use of any product through the Portal entails the acceptance of the General Conditions of Contract, the acceptance of the Particular Conditions of Contract applicable to the products and services purchased; and the rules of operation of the Park that you can consult in Rules of Operation.. Please read them carefully before proceeding with the purchase.

PRE-EMPLOYMENT INFORMATION

The purpose of these General Contracting Conditions is to regulate the general conditions for the provision of the services offered by GRUPO PARQUES REUNIDOS through telefericobenalmadena.com. The services that GRUPO PARQUES REUNIDOS currently provides and which are the object of the contract with the Users are the sale service of certain types of tickets and Season Passes for the leisure parks managed by GRUPO PARQUES REUNIDOS as well as, where appropriate, other products offered through the Portal.

The products and services offered by GRUPO PARQUES REUNIDOS may be contracted by any users residing in Spain or in another Member State of the European Union or of the European Economic Area and by those users who, residing in a State not belonging to the European Union or to the European Economic Area, are subject to Spanish legislation.

The service of sale of tickets and Season Passes of GRUPO PARQUES REUNIDOS as well as any other products offered through the Portal, is of an onerous nature, and the price of each ticket or Season Pass (including taxes) is determined at all times on the Portal.
 Access to the information contained in the Portal is not subject to any payment.

The User understands that the information contained in the Portal, the general information on the catalogue of tickets and Season Passes, as well as the other products offered on the Portal and the General Conditions of Contract and the completion of the contract, are sufficient and sufficient for the exclusion of error in the formation of consent.

1.1 Formalities

To proceed with the use of the different purchase services offered on the Portal, the User must follow all the indications and instructions given at each moment of the purchase process on the screen (PURCHASE), completing for this purpose the information required by the forms set on the Portal, which will imply the prior reading and acceptance of all the General Contracting Conditions set therein, so that the User declares to know and accept these procedures as necessary to access the products and services offered in the PURCHASE section of the Portal.

The User will formalize his purchase by completing all the phases established in the section of PURCHASE and its telematic shipment. These General Conditions of Contract, will become part of the contract at the time of express acceptance by the User, expressed through the completion and submission of the purchase data entered in the section of PURCHASE.

The use of any of the services of the Portal implies the acceptance as User, without reservations of any kind, of each and every one of the General Conditions of Use of the Portal as well as the General Conditions of Contract and, where appropriate, the Specific Conditions of Contract which, made available to the User prior to the formalization of their purchase, govern the purchase of tickets or Season Passes as well as the purchase of any other products and services offered through the Portal.

1.2 Documentation and language

The present General Conditions of Contract are accessible at all times in the on-line section of the PARQUES REUNIDOS Portal and can be printed and stored by the User.
In the case of the purchase of tickets, once the purchase process has been completed, the User will receive by e-mail a purchase ticket (the "Ticket") with a bar code which will be the entrance to the site of the selected leisure park. This Ticket may not be photocopied, manipulated or damaged, as it would be immediately cancelled.

This ticket is valid EXCLUSIVELY for the day indicated in the upper box "Validity Date", EXCEPT when purchased with Flexi-ticket, in which case it can be used on the chosen date (as long as that date is not an orange day marked on the calendar Fridays, Saturdays and Sundays, in which case Flexi ticket is not contemplated) or on one of the seven days following the chosen date, although always within the current season (Flexi-Ticket).

Not combinable with other promotions or discounts (also for Flexi-Tickets). No exchanges or refunds are allowed (also for Flexi-Tickets).

Each ticket has a unique control barcode, which allows ONLY ONE ACCESS to the Park (including Flexi-Tickets). Once validated it cannot be used at a later date.

In the case of the purchase of Season Passes or any other products and/or services offered through the Portal other than the purchase of tickets, the User will also receive the Purchase Ticket by e-mail. Likewise, the User will be informed on the Portal of the Particular Conditions of Contract of the aforementioned products or services prior to contracting them.

With the issue of the Ticket, all the requirements for the provision of the invoice replacement document are understood to be fulfilled, in accordance with Royal Decree 1496/2003, of 28 November, which approves the Regulations governing invoicing obligations.

Once the purchase process made available through the Portal has been completed and the corresponding Ticket has been obtained, no changes or refunds will be admitted.

These General Terms and Conditions are written in Spanish.

1.3 Technical means

The Portal will make available to the User all technical means necessary to identify and correct errors in the introduction of their data in the different forms that will appear on the screen during the purchase process.

1.4 Modification of the General Terms and Conditions of Business

GRUPO PARQUES REUNIDOS reserves the right to modify at any time the present General Conditions of Contract or, where applicable, the Specific Conditions of Contract which may be applicable, as well as any other general or particular conditions, regulations of use or notices which may be applicable. The duty to notify the Users shall be understood to be fulfilled by the modification of the General Conditions displayed on the PARQUES REUNIDOS Portal.

In any case, before contracting products or services, you can always consult the General Conditions of Contract and, where appropriate, the Specific Conditions of Contract that may be applicable. It also reserves the right to modify at any time the presentation, configuration and location of the Website, as well as the contents and the conditions required to use them.

2. PROCEDURE FOR DEALING WITH COMPLAINTS

In order for the User to be able to claim effectively in case of error, defect or deterioration; as well as to make effective the guarantees of quality or level of service offered and to obtain, where appropriate, the equitable refund that is relevant in the event that there has indeed been a breach or defective performance by PARQUES REUNIDOS, he/she may address his/her claim to:

  • Leisure Parks S.A.: Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid
  • 912 000 792
  • Contact e-mail: disputeresolution@grpr.com

Your complaint or claim will be assigned an identification code and a receipt which will be given to you.

The purchase and use of any product through the Portal entails the acceptance of the General Terms and Conditions, the Terms and Conditions applicable to the products and services purchased and the rules of operation of the park that can be consulted in Rules of operation.

In accordance with the provisions of Law 7/2017 of 2 November, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters, as well as Article 14 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution in consumer matters, we inform you that the European Commission provides an online platform for dispute resolution. You can access this EU online dispute resolution platform through the website: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

2. PROTECTION OF PERSONAL DATA

You can consult our Privacy Policy on our website.

III. SPECIAL CONTRACTING CONDITIONS

The current Covid legal and/or sanitary regulations in force at any given time shall be observed.

3.1. Particular conditions for the purchase of "Specific day tickets" or "Open day tickets".

  • Upon arrival at the park, it is essential that you validate your synchronized ticket on our APP, downloaded to your mobile or printed; or bring the numeric code locator obtained in the purchase process at the ticket office. Each ticket has a unique control barcode that allows only one access to the park and cannot be used again later. Tampered tickets may prevent access to the park.
  • The ticket is valid only for the date of visit selected in the purchase process and indicated in the field "Validity date". If you have selected "I want to go any day of the season", it will be valid from the same day of the purchase date until the end of the current season. Consult the park's opening calendar on the website or mobile app.
  • If the ticket has a special rate, such as reduction for disability over 33%, member of a large family or others, the personal condition that entitles the application of the same must be accredited.
  • The purchase and use of this ticket implies the acceptance of the General Terms and Conditions of Benalmádena Cable Car (Leisure Parks S.A.), which can be consulted at this link, as well as the operating rules and specific admission conditions of Benalmádena Cable Car (Leisure Parks S.A.), which can be consulted at this link.
  • As it is one of the exceptions to the right of withdrawal provided for in art.103.l) of RD 1/2007, the ticket does not admit changes or refunds. Its sale to third parties is prohibited.
  • The ticket must be kept during the visit to the park and shown on request to the employees.
  • Teleférico Benalmádena reserves the right to close the park or some of its facilities or cancel some of its activities without prior notice for adverse weather, capacity, safety, veterinary or public health reasons.

3.2. Particular conditions for the purchase of combined tickets or "SelwoPack".

  • The purchase of combined tickets (or "SelwoPack") allows a visit to Selwo Aventura, Selwo Marina and Cable Car Benalmadena according to the choice made in the purchase process. The parks can be visited any day until the end of the season without prior reservation according to the opening calendar of each park, which can be consulted on their website.
  • The entrance to each https://www.selwomarina.es/es/normas-de-funcionamiparque is valid only for the date of visit indicated in the field "Validity date" of the ticket in PDF.
  • On arrival at the park, it is essential that you validate your synchronized ticket on our APP, downloaded to your mobile or printed, directly at the entrance without having to go to the ticket office. Each ticket has a unique control barcode that allows only one access to the park and cannot be used again later. Tampered tickets may prevent access to the park.
  • The purchase and use of this ticket implies the acceptance of the General Terms and Conditions of each park to which it gives access: Cable Car Benalmádena (Leisure Parks S.A.), which can be found at this link; Selwo Marina (Leisure Parks S.A.), which can be found at this link; and Selwo Aventura (Parque de la Naturaleza Selwo S.L.), which can be found at this link; as well as the operating rules and specific admission conditions of each park: Benalmádena Cable Car (Leisure Parks S.A.), which you can consult at this link; Selwo Marina (Leisure Parks S.A.), which you can consult in this link; and Selwo Aventura (Parque de la Naturaleza Selwo S.L.), which you can consult  at this link.
  • As it is one of the exceptions to the right of withdrawal provided for in art.103.l) of RD 1/2007, the ticket does not admit changes or refunds. Its sale to third parties is prohibited.
  • The ticket must be kept during the visit to the park and shown on request to the employees.
  • Teleférico Benalmádena, Selwo Marina and Selwo Aventura reserve the right to close the park or some of its facilities or cancel some of its activities without prior notice due to adverse weather, capacity, safety, veterinary or public health reasons.

3.3. Special conditions for the purchase of online menus

  • The online reservation of the menu entitles the user to enjoy the option chosen in the purchase process:
    • Express Menu:

      • Adult Express Menu: choose between hamburger or sandwich with chips and drink, or pizza with drink.
      • Children's Express Menu: a choice of children's hamburger, children's hot dog or chicken nuggets with chips, drink and Yogikids.
      • Hot Dog Menu: hot dog, chips and drink.
    • Self Service Menu:

      • Adult self-service menu: Mediterranean salad + roast chicken + drink + bread + dessert.
  • Reservations can be made at La Cima Restaurant, located at the top of Mount Calamorro, from one hour after opening until thirty minutes before closing time.
  • If, for reasons beyond the control of the Catering Department, the above mentioned product cannot be offered, it will be replaced by a similar or superior product to the one offered.
  • Check upon arrival at the park for the opening hours and location of each restaurant.
  • It is essential to validate the reservation online showing the synchronized reservation in our APP, downloaded to your mobile or printed; or providing the numeric code locator obtained in the purchase process. Each reservation has a unique control barcode that allows a single validation and can not be used again later. Manipulated reservations may prevent the enjoyment of the menu purchased.
  • The reservation does not include the park entrance fee, which must be purchased in order to enter the park.
  • If the reservation has a special rate, you must prove the personal condition that entitles you to the application of the same.
  • The purchase and use of this reservation implies the acceptance of the General Conditions of Contract as well as the rules of operation and specific conditions of admission to the park, which can be consulted on our website.
  • As it is one of the exceptions to the right of withdrawal provided for in art.103.l) of RD 1/2007, the reservation does not allow changes or refunds. Its sale to third parties is prohibited.
  • The reservation must be kept during the visit to the park and shown on request to the employees.
  • Teleférico Benalmádena reserves the right to close the park or some of its facilities or cancel some of its activities without prior notice for adverse weather, capacity, safety, veterinary or public health reasons.
  • Users may only place an online order involving the purchase and/or delivery of alcoholic beverages through the Portal if they are of legal age. When placing an Order that includes alcoholic beverages, the User must confirm that they are at least 18 years of age.  PARQUES REUNIDOS reserves the right to refuse to deliver the Order of alcohol to the person who cannot prove to be at least 18 years of age at the time of picking up the Order, which must be accredited by showing the National Identity Document when picking up the Order physically at the establishment. The User who, being of legal age, acquires alcoholic beverages through the Portal will be responsible for not providing such alcoholic beverages to persons under 18 years of age.
  • The User has at his/her disposal, at the point of catering, all the necessary information regarding substances that may cause allergies or intolerances (hereinafter jointly "Allergens") so that he/she can make an appropriate choice according to his/her needs. Both GRUPO PARQUES REUNIDOS and the Park decline any responsibility in the event that the User consumes a product to which he/she is allergic and/or intolerant, as well as for the consumption of products by the User contrary to the labelling or the information indicated at the point of catering.

These Special Conditions of Contract may be modified at any time by PARQUES REUNIDOS and/or the company managing the Park. For further information, please consult www.telefericobenalmadena.com.

IV. NULLITY AND INEFFECTIVENESS OF THE CLAUSES

If any clause of these General Terms and Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision, or part of it, which is null or ineffective, subsisting in all other respects the rest of the General Terms and Conditions and having such provision, or the part of it that is affected, for not put, unless, being essential to these General Terms and Conditions, would have to affect them integrally.

V. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions, together with the General Conditions of Contract and the Special Conditions of Contract that may be applicable, shall be interpreted and governed by Spanish law.

For any litigious matter that may arise, the parties submit to the jurisdiction of the courts and tribunals to be determined according to the applicable rules of procedural distribution and consumer and user protection.

Last updated: 22 June 2022

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