Legal contract conditions

I.- OWNERSHIP OF THE PORTAL

PARQUES REUNIDOS SERVICIOS CENTRALES, S.A. (hereinafter known as “PARQUES REUNIDOS”),with registered address at c/ Federico Mompou, 5, Parque Empresarial “Las Tablas”, Edificio 1 – Planta 3ª, 28050, Madrid, España and C.I.F. A-84.885.441. Inscribed in the Mercantile Registry of Madrid at Tomo 23.506, Folio 58, Hoja M – 421.702, is the titular owner of the website www.elefericobenalmadena.com (hereinafter known as the “website”) designed to provide information about the products and offers from both “PARQUES REUNIDOS” and their affiliated bodies (hereinafter known as “GRUPO PARQUES REUNIDOS”), and to provide various sales services for entrance tickets, season tickets and/or other types of products via the website, and, when applicable, to provide users with various competitions, games, questionnaires, etc.

For the purposes of the above, the contact and company details for Leisure Parks S.A., a company which operates via the website, and is titular manager of Teleférico Benalmádena (Benalmadena Cable Car) (hereafter known as “Teleférico” (Cable Car) and, as such, responsible for the sale of all products and/or services related to the Teleferico (Cable Car) as follows: Leisure Parks, S.A., with address at Paseo de la Castellana, 216, Planta 16. 28046 Madrid, and company number A79496394.

Customer Services telephone: 952 577 773.

II.- GENERAL CONTRACT CONDITIONS

These General Conditions of Contract shall expressly regulate the relationship arising between PARQUES REUNIDOS and/or, where applicable, its subsidiaries and the Users that purchase the provision of the services or products offered through the Portal.

These General Conditions have been drawn up in accordance with Law 34/2002, for company services offering electronic information and commercial activity, Law 7/1998, governing General Contracting Conditions, Spanish Royal-Decree 1906/1999, which regulates telephonic and electronic contracts, under the general conditions contained in article 5.3 of Law 7/1998, Spanish Royal-Decree 1/2007, of 16 November, which approves the consolidated text of The General Law for the Defence of Consumers and Users and other laws complementary to Law 59/2003, of 19 December, for electronic signature and other legal dispositions resulting from their application.

This document is accessible at all times in the online purchase section of the Portal of PARQUES REUNIDOS and may be printed and stored by the User.

Online Dispute Resolution: The European Comission provides with an Online Dispute Resolution system for consumers’ complaints regarding e-commerce that you will find available in ec.europa.eu/consumers/odr/

E-mail: disputeresolution@grpr.com

1. INFORMATION PRIOR TO PURCHASING

These General Contract Conditions regulate the general conditions of service offered by GRUPO PARQUES REUNIDOS via their website www.telefericobenalmadena.com. Services offered by GRUPO PARQUES REUNIDOS, which form their contract of agreement with users, online sales of certain types of entrance tickets and season tickets for the amusement parks run by GRUPO PARQUES REUNIDOS, along with any other products offered on the website.

The products and services offered by GRUPO PARQUES REUNIDOS can be purchased by any users resident in Spain or any other EEU member state. For users resident in a non EEU state, Spanish legislation will apply.

The purchase of entrance tickets and season tickets for the GRUPO PARQUES REUNIDOS, and for any other products offered on the website, is understood to be a binding sales transaction and the price of each entry ticket or season ticket (including taxes) will be clearly set out at all times on the website.

Access to the information on the website is free of charge.

In entering into any transaction using this website, the user does so on the understanding that the information contained on the website, the general information regarding the types of entrance tickets and season tickets and any other products sold on the website, along with the General Contract Conditions, are sufficient for the exclusion of any misunderstanding or error in consenting to the contract.

1.1 Procedures

In entering into any transaction involving the various sales services offered on the website, the user must, at all times, follow the instructions set out on the purchase screen (COMPRA/BUY), filling out the information required on the website’s online forms, and upon the understanding that the General Conditions of Sale, as set out on the website, have first been read and understood, such that the user declares that they understand and accept the necessary procedures to access the products and services offered on the COMPRA/BUY screen.

The user will formalise their purchase by completing and sending their purchase request via the steps contained on the COMPRA/BUY screen. Once the user has declared their agreement by completing and sending their purchase details via the COMPRA/BUY screen, these General Contract Conditions will form part of the contract with the user.

The use of any of the Website services supposes the user’s unreserved acceptance of all and each of the General Conditions for Use of the Website, also the General Contract Conditions and, if applicable, the Specific Contract Conditions which, having been made available to the user, prior to completing any online purchase, will govern the purchase of entrance tickets or season tickets and the purchase of any other products or services offered on the Website.

1.2 Documentation and language

The General Contract Conditions are always available to be viewed via the online purchase COMPRA/BUY section of the PARQUES REUNIDOS website, and may be printed out and stored by the user.

Once an entrance ticket has been purchased, the user will receive their ticket (“ticket”) by email. Each ticket will have a barcode which permits entrance to the selected amusement park enclosure. The ticket must not be photo-copied, altered or defaced, as this will mean it immediately becomes null and void.

Entrance tickets bought via the website for a fixed date will only be valid on that date.

Entrance tickets that are bought for a non-fixed date will be valid for four (4) months from the date of purchase, during the Park´s current opening season at the time of purchase.

Season tickets, or any other products and/or services, bought via the website which are not entrance tickets, will also be sent to the user by email. The Particular Contract Conditions for these products or services can also be viewed on the website, prior to purchase.

Once a ticket has been issued it is understood to also be the invoice for the purchase, in accordance with Spanish Royal Decree 1619/2012, of 30 November, which approves the ruling which regulates invoicing obligations.

Once the purchase transaction has been completed via the website and the ticket received, no exchanges nor refund will be admitted.

The General Contract Conditions have been drawn up in Spanish (Castilian).

1.3 Technical information

The Portal shall make available to the User all technical means necessary to identify and correct errors in the entry of his/her data in the various forms that shall appear on the screen during the purchase process.

1.4 Modification of the General Conditions of Contract

GRUPO PARQUES REUNIDOS reserves the right to modify at any time the General Contract Conditions, or, where applicable, the Special Contract Conditions, along with any of the other general or special conditions, regulations of use, or notices which may arise. The obligation to notify the user of any changes to the conditions is fulfilled by amendment of the General Conditions shown on the PARQUES REUNIDOS Website.

Notwithstanding, before agreeing to buy products or services, the user may consult the General Contract Conditions, or, when necessary, the Special Contract Conditions, whichever may be applicable. The right is reserved to modify, at any time, the presentation, configuration or position of the website, along with the content and user conditions.

2. PROTECTION OF PERSONAL DATA

You can check our Privacy Policy by clicking on the following link: Privacy Policy.

3.- SPECIAL CONDITIONS OF CONTRACTING

3.1. Special conditions for the purchase of “Specific day tickets” or “Open day tickets” tickets
  • On arrival at the park, it is essential that you validate your synchronised ticket on our APP, downloaded to your mobile or printed. Each ticket has a unique control barcode that allows only one access to the park and cannot be used again at a later date. Tampered tickets may prevent access to the park.
  • The ticket is valid only for the visit date selected in the purchase process and indicated in the “Validity date” field. Please check the park’s opening calendar on the website or mobile app.
  • If the ticket has a special rate, such as reduction for disability over 33%, member of a large family or others, the personal condition that entitles the application of the same must be accredited.
  • The purchase and use of this ticket implies the acceptance of the General Terms and Conditions of Benalmádena Cable Car (Leisure Parks S.A.), which can be consulted at this link; as well as the operating rules and specific admission conditions of Benalmádena Cable Car (Leisure Parks S.A.), which can be consulted at this link.
  • As this is one of the exceptions to the right of withdrawal provided for in art.103.l) of RD 1/2007, the ticket cannot be exchanged or returned. Its sale to third parties is prohibited.
  • The ticket must be kept during the visit to the park and must be shown on request to the staff.
  • Teleférico Benalmádena reserves the right to close the park or some of its facilities or cancel some of its activities without prior notice due to adverse weather, capacity, security, veterinary or public health reasons.
3.2. Special conditions for the purchase of combined tickets
  • The purchase of combined tickets (or “SelwoPack”) allows a visit to Selwo Aventura, Selwo Marina and Teleférico Benalmádena according to the choice made in the purchase process. The parks can be visited any day until the end of the season without prior reservation according to the opening calendar of each park, which can be consulted on their website.
  • The ticket is valid only for the visit date indicated in the “Validity date” field. Please check the park’s opening calendar on the website or mobile app.
  • The purchase and use of this ticket implies the acceptance of the General Terms and Conditions of each park to which it gives access: Teleférico Benalmádena (Leisure Parks S.A.), which you can consult at this link; Selwo Marina (Leisure Parks S.A.), which you can consult at this link; and Selwo Aventura (Parque de la Naturaleza Selwo S.L.), which you can consult at this link; as well as the operating rules and specific admission conditions of each park: Teleférico Benalmádena (Leisure Parks S.A.), which you can consult at this link; Selwo Marina (Leisure Parks S.A.), which you can consult at this link; and Selwo Aventura (Parque de la Naturaleza Selwo S.L.), which you can consult at this link.
  • On arrival at the park, it is essential that you validate your synchronised ticket on our APP, downloaded to your mobile or printed, directly at the entrance without having to go to the ticket office. Each ticket has a unique control barcode that allows only one access to the park and cannot be used again at a later date. Tampered tickets may prevent access to the park.
  • As this is one of the exceptions to the right of withdrawal provided for in article 103.l) of RD 1/2007, the ticket cannot be exchanged or returned. Its sale to third parties is prohibited.
  • Teleférico Benalmádena, Selwo Marina and Selwo Aventura reserve the right to close the park or some of its facilities or cancel some of its activities without prior notice for adverse weather, capacity, safety, veterinary or public health reasons.
3.3. Special conditions for the purchase of online menus
  • The online reservation of the menu entitles the user to enjoy the option chosen in the purchase process:
    “Fast Food” menu: menu consisting of hamburger or sandwich with chips and drink, or pizza with drink.
    Self-service” menus: menu consisting of a first course of salad, roast chicken, drink, bread and dessert.
  • Reservations may be made at the Cafeteria “La Cima”, located at the top of Mount Calamorro, from the opening of the Cable Car until thirty (30) minutes before closing time.
  • If, for reasons beyond the control of the Catering Department, it is not possible to offer the aforementioned, it will be replaced by a similar or superior product to that offered.
  • On arrival at the park, please check the opening hours and location of each restaurant.
  • It is essential to validate the online booking by showing the synchronised booking on our APP, downloaded to your mobile or printed; or by providing the numerical code locator obtained in the purchase process. Each booking has a unique control barcode that allows for a single validation and cannot be used again at a later date. Manipulated reservations may prevent the enjoyment of the menu purchased.
  • The reservation does not include the park entrance fee, which must be purchased in order to access the park.
  • If the reservation has a special rate, the personal condition that entitles you to the application of the same must be accredited.
  • The purchase and use of this reservation implies the acceptance of the General Conditions of Contract as well as the park’s operating rules and specific admission conditions, which can be consulted on our website.
  • As this is one of the exceptions to the right of withdrawal provided for in article 103.l) of Royal Decree 1/2007, the reservation cannot be exchanged or returned. Its sale to third parties is prohibited.
  • The reservation must be kept during the visit to the park and must be shown to the staff on request.
  • Teleférico Benalmádena reserves the right to close the park or some of its facilities or cancel some of its activities without prior notice for adverse weather, capacity, safety, veterinary or public health reasons.

IV.- RELEVANT LEGISLATION

The present Particular Terms of Sale shall be governed by the law of Spain, which shall be of application in all matters beyond the scope of this contract in relation to the interpretation, validity and execution of the same.